Rates, distance, groups and trade enquiries.
Answers to the questions users most often need before choosing a hotel or sending an accommodation requirement.
Are the hotels on the website part of the current hotel portfolio?
Yes. The launch website is built around the hotel list and rate structure supplied by the Madinah Hotels team.
Are the displayed rates guaranteed for every enquiry?
The website presents the current contracted seasonal contracted rate structure. Current availability, booking position and final booking confirmation remain subject to the Madinah Hotels team.
Can direct travellers enquire, or is the website only for agencies?
The website is B2B-first, but direct accommodation enquiries are also welcome.
What does 100–250 m, 300–400 m or 500–700 m mean?
These categories help users compare the current contracted distance information across the portfolio. Actual walking experience can vary by entrance, route, crowd conditions and individual mobility.
What does “Shuttle Service” mean?
It means the contracted listing is presented as shuttle-based rather than as a walking-distance hotel. Exact operational shuttle details should be confirmed before booking.
What do Sharing, Double, Triple, Quad and Quint mean?
They describe the occupancy basis used in the contracted rate structure. Some hotels include a specific Quint / special occupancy rate.
Why are there three rate periods?
The supplied contracts use different seasonal periods. The website keeps these date bands visible so users can compare the relevant period before contacting the team.
What information should I send for a group?
Provide check-in, check-out, traveller count, room quantity, occupancy mix, preferred hotels and preferred access level.
Can I request several hotels in one enquiry?
Yes. Include the shortlist in the request and the team can review the current position for the relevant contracted options.
Do you work with agencies worldwide?
Yes. The business is positioned for worldwide travel-partner enquiries, including Asia, the GCC, Africa, Europe, the UK, USA and other markets.
Still need help choosing?
Send the dates, traveller count, room mix and preferred access level.