Overview
This Privacy Policy explains how Madinah Hotels may collect and use information submitted through hotel-rate enquiries, group accommodation requests, contact forms and related communications.
Information We May Collect
Information may include a user’s name, company or agency name, country, phone or WhatsApp number, email address, travel dates, traveller count, room requirements, preferred hotels and any notes voluntarily submitted.
How We Use Information
We may use submitted information to respond to enquiries, prepare accommodation options, communicate about the requested service, maintain enquiry records and meet reasonable legal or operational requirements.
WhatsApp and Third-Party Services
If a user continues an enquiry through WhatsApp or another external service, that service operates under its own privacy terms.
Data Sharing
Personal information should not be sold. Information may be shared with relevant service providers or accommodation/operations partners only where needed to respond to or fulfil the user’s request.
Data Retention
Enquiry information should be retained only for as long as reasonably required for customer service, operational records, legal obligations or legitimate business purposes.
User Requests
Users may contact info@madinah-hotels.com with questions about personal information submitted through the website.